Frequently Asked Questions
How much coverage do I have for counselling services?
Where are the counselling services located?
Do I need to pay upfront?
Yes, for insured services, payment is required upfront. After payment, you will receive a receipt to submit to Manulife for reimbursement.
Do we offer direct billing?
Currently, Manulife does not offer direct billing for counselling services.
How does reimbursement work?
After paying for your session, submit the receipt to Manulife.
How can I pay for my session?
Payment options include:
What about colleagues not yet eligible for benefits?
If you are not benefit-eligible, you can access 3 FREE counselling sessions, fully paid by the hotel.
What is the cancellation policy?
Please notify your counsellor as soon as possible if you need to cancel or reschedule.
- All colleagues with benefits receive $5000 annually for counselling through Manulife!
- If you're not yet benefit-eligible, the Hotel offers 3 complimentary sessions.
Where are the counselling services located?
- Banff Springs: Appointments are held in the Elevation Room in the Cascade building, near the housing office. There is a seating area outside if the door is closed.
- Lake Louise: Sessions take place on the top floor of the Colleague Services building, in Mistaya (Room 2021). Couches are available nearby for waiting.
- Rimrock: Details Coming Soon
Do I need to pay upfront?
Yes, for insured services, payment is required upfront. After payment, you will receive a receipt to submit to Manulife for reimbursement.
- Banff Springs: If you face financial constraints, please reach out to [email protected] or your counsellor for assistance.
- Lake Louise Team: If you face financial constraints, please reach out to Rebekah or your counsellor for assistance.
- Rimrock Team: Details Coming Soon.
Do we offer direct billing?
Currently, Manulife does not offer direct billing for counselling services.
- The Hotel Wellness Teams and Canmore Counselling have discussed this with Manulife and we invite you to request it to Manulife team, if you like as well.
How does reimbursement work?
After paying for your session, submit the receipt to Manulife.
- Many colleagues find the process quick and easy.
- Resources and guides are available for those needing support with submission.
How can I pay for my session?
Payment options include:
- Credit card: Add your card to the Jane App where you booked your appointment.
- E-transfer: Send payment to the email address provided by your counsellor after your session.
What about colleagues not yet eligible for benefits?
If you are not benefit-eligible, you can access 3 FREE counselling sessions, fully paid by the hotel.
What is the cancellation policy?
Please notify your counsellor as soon as possible if you need to cancel or reschedule.
- Late cancellations may incur a fee for cancellations within 48-hours.
Booking Links
NEW Location:109-705 10th Street Canmore, AB T1W2A3
We're next to Communitea & Vermelho, on the corner of 10th St. and 6th Ave. |
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Dr. Melissa Jay is an Indigenous, Nehiyaw-Métis member of the Métis Nation of Alberta. Canmore Counselling is located Châ Ûpchîchîyen Kudebi (translated from Îyârhe Nakoda as “shooting at the willows”), colonially known as Canmore. The physical location of Canmore Counselling & the Trauma-Informed Yoga Psychology is in the beautiful Rocky Mountains, which is considered Treaty 7 land and home of Métis Nation of Alberta, Region III, and the traditional territory of the Îyârhe Nakoda, including the Bearspaw, Chiniki, and Wesley First Nations, as well as the Tsuut’ina First Nation, and the Blackfoot Confederacy, including the Siksika, Piikani, and Kainai First Nations. As an act of reconciliation and commitment to decolonization, we are committed to the TRC's Calls to Action.
At Canmore Counselling, we are also privileged to be yoga students, practitioners, and guides. Our offerings centre on the root of yoga as Indigenous to South Asia, and we are grateful to learn from and amplify the South Asian practitioners and teachers whenever possible. We are grateful for the eight limbs of yoga, as taught by Patanjali. It is a joy to walk alongside our incredible alumni of the Trauma-Informed Yoga Psychology School as they create opportunities for care, connection & curiosity within their communities.
We believe wholeheartedly that community, social justice, decolonization, anti-oppression, and anti-racism are inherent to trauma-informed care. Thank you for being here.
At Canmore Counselling, we are also privileged to be yoga students, practitioners, and guides. Our offerings centre on the root of yoga as Indigenous to South Asia, and we are grateful to learn from and amplify the South Asian practitioners and teachers whenever possible. We are grateful for the eight limbs of yoga, as taught by Patanjali. It is a joy to walk alongside our incredible alumni of the Trauma-Informed Yoga Psychology School as they create opportunities for care, connection & curiosity within their communities.
We believe wholeheartedly that community, social justice, decolonization, anti-oppression, and anti-racism are inherent to trauma-informed care. Thank you for being here.